Commonly Asked Questions
I live in Australia/Mexico/Canada/Alaska/Hawaii, can you still take me as a client? Yes. We see clients both in person AND virtually through zoom in all 50 states and many countries. Quality of care is still the same and we ship the DNA test to you!
Do you offer any type of discount? Yes. We have a financial hardship fund that is used to help people that have gone through extreme hardship in life. Examples include but are not limited to: Medical debt due to death of a child, victims of sex-trafficking, and full-time caregiver of live-in adult parents. Only a few of these are given out each year. There is an application and interview process, contact our office for details.
Do you offer a Military discount? Yes. We offer a 10% military discount for men and women who have served in the United States Military in all branches. Must provide Military ID.
Will my genetics information remain private? Yes. Unlike many genetics testing companies who sell your information to insurance companies and pharmaceutical companies, your DNA results remain 100% private and will never be sold or shared under any circumstances, ever. We are HIPAA sticklers and respect our client’s health information. Any information you share in client appointments is confidential, and HIPAA protected.
What kind of genetics test is it? The test is a cheek swab (no needles)! Occasionally you will receive a “spit in a tube” test. Both are painless :)
How often will I need appointments? That depends on two things: 1. How quickly you expect to see results, and 2. Your monthly wellness budget. There is no “one size fits all”. Frequency of appointment use will be determined by Dr. Jeni according to your specific needs, goals, and budget. We sell appointments in initial packages of 5 and 10 and continuation packages of 6 and 11. Yes, you will use them all :)
How soon can I expect my DNA results to come in? The average time for our lab to process your DNA is approximately 3-4 weeks.
Do packages expire? Yes. You must use all appointments within 365 days of the date of initial purchase for that package. There are no refunds issued for unused appointments (see question #22).
Do you offer payment plans? Yes. This is something new that we have started to offer as of June 2026. The total amount for a DNA Wellness Package can be paid over the course of 3 or 6 months. Contact our office for details.
What type of payment options do you take? Cash, check, credit or debit card. Some individual HSAs will cover the cost of the DNA test itself.
Do you take insurance? No. Insurance does not cover truly holistic healthcare or Naturopaths that are not tied to a pharmaceutical company, faith based, or a doctor that does not prescribe drugs. Horvat Holistic Health is all of those things. Insurance regulates what you can and can't do, lowering the standard of care.
I have never used Zoom before for anything. Is this complicated and do I have to pay for Zoom? We pay for zoom. If you do not have zoom it is ok! We teach you how to easily install it for free on your end, walking you through it step by step on the phone. We have had clients in their 80s and 90s and make it simple and uncomplicated for everyone.
Is Dr. Jeni a Medical Physician? No. Dr. Jeni purposefully chose NOT to go the physician route because of the unethical implications of prescribing drugs with dangerous side effects. Dr. Jeni does NOT have a physician license.
What are Dr. Jeni's Credentials? Dr. Jeni has an undergraduate degree in holistic health graduating with a 4.0, a four year full time doctorate in Naturopathy graduating with a 4.0, and an additional two year clinical internship in autoimmune disease and functional nutrition. Dr. Jeni also researched and wrote her doctoral dissertation over two years on reversing autoimmune thyroid disease naturally. Dr. Jeni has many advanced credentials in the holistic health field including certifications in Ehler's Danlos Syndrome, Reflexology, Iridology, Medical Esthetics, Agriculture/Permaculture, Health Coaching, Alzheimer's and Pain Management. Anyone is welcome to ask for Dr. Jeni's full resume and credentials at any time.
Is Dr. Jeni Horvat a Board Certified doctor? Yes. Dr. Jeni is board certified through the AAMA (American Alternative Medical Association) #35443904 **Dr. Jeni was board certified in 2019 and her board certification is under her full maiden name, 'Jennifer Weis'.
What are Christopher's credentials? Christopher has an undergraduate degree in Social Welfare graduating with a 3.9 GPA. Christopher also has many advanced counseling certifications too numerous to list, and is a certified Crisis Counselor and certified in many additional areas of counseling. In addition, Christopher has a Diploma in Natural Health Studies (43 college credits) graduating with a 4.0, and completed a 1500 hour supervised clinical internship in Epigenetics, Naturopathic principles, Biblical Counseling, Functional Nutrition, and Lifestyle Assesment. Anyone is welcome to ask for Christopher's fulll resume and credentials at any time.
Is Christopher Horvat Board Certified as a Holistic Practitioner? Yes, Christopher Horvat is board certified through the AADP (American Association of Drugless Practitioners) #2023673829.
Do you prescribe any medications? No.
Do you diagnose or medically treat illnesses or diseases in any way? No.
Are you connected to any supplement company and will I have to buy a ton of supplements from you? No. Horvat Holistic Health is not affiliated with any supplement company or MLM.
Will you tell me to stop taking prescription drugs? No- that is between you and your primary care physician. Many clients reverse symptoms of disease 100% naturally, and they and their physician choose to remove the prescriptions at their discretion. Removing drugs is not in Dr. Jeni's scope of practice.
How long until I can expect results? This completely depends on your unique genetics, how often you see Dr. Jeni for appointments, and how diligent you are implementing your protocol. We do not offer any official guarantee, and any doctor that does offer a guarantee is a quack. Every client we have ever had who has implemented their protocol 100% has had outstanding results.
Can I tour the Horvat Holistic Health homestead? *We get asked this a lot :) Yes. For all in-person appointments, you are welcome to tour our homestead and ministry at no cost. Come meet our livestock, check out our fruit and vegetable growing operation, learn about our regenerative farming practices, and take a hike in the woods where we wild forage herbs and wild edibles. Tours need to be scheduled in advance. Families are welcome! Contact our office for details.
What are your clinic's in-person office hours? We are open Sunday through Friday and are closed from Friday Sundown to Saturday sundown to observe the biblical Sabbath. We serve clients by appointment only. Give us a call, send us an email, or fill out our contact form and we will reach out to you within 24 hours. All contact details are in our contact page and at the bottom of every page on our website including office phone numbers, physical location, and email address.
Do you issue refunds? No. We do not issue any refunds. Once you have invested in your health, a DNA test is immediately ordered for you and cannot be reassigned to anyone else. Many hours of work go into onboarding, downloading DNA, and creating protocols specific to you that apply to no one else. That being said, on a case by case basis, we would consider issuing a refund if there was a medical emergency or other tradgedy.
Can I purchase a package for someone else? Yes. You can purchase a package for friends or family. How generous of you!
Do you have a referral program? Yes! If you reffer us a client that purchases a DNA package, you will receive a gift appointment to be used within one year of the date it was issued.
Horvat Holistic Health
Office: 219.613.5183 or 920.254.4565
Email: Horvatholistichealth@gmail.com
Address: 1832 HWY-65N Clinton, AR 72031